Refund Policy

At Destination Apparel, we are committed to providing high-quality, made-to-order T-shirts and hoodies. We value our customers and aim to ensure satisfaction with every purchase. Please read our refund policy carefully.

1. Returns and ExchangesSince our products are made to order, we only accept returns and exchanges under specific conditions:

• Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 14 days of receiving your order. Provide details and photos of the defect or damage to facilitate the return or exchange process.
• Incorrect Items: If you receive an incorrect item (wrong size, colour, or design), please notify us within 14 days of receiving your order. We will arrange for the correct item to be sent to you or provide a refund.

2. Non-Returnable Items
We do not accept returns or exchanges for the following:

• Items that are not defective, damaged, or incorrect.
• Custom designs that are based on your specific requests.
• Items that have been worn, washed, or altered in any way.

3. Refunds
We do not accept returns or exchanges for the following:

• Defective or Damaged Items: If your return is approved, we will process a refund to your original method of payment within 7-10 business days.
• Incorrect Items: If you choose to receive a refund instead of a replacement, the refund will be processed to your original method of payment within 7-10 business days.

4. How to Request a Refund or Exchange
To request a refund or exchange, please follow these steps:

1. Contact Us: Email us at destinationapparel@outlook.com within 14 days of receiving your order with your order number, details of the issue, and any relevant photos.
2. Approval: Our customer service team will review your request and contact you with further instructions if your request is approved.
3. Return Shipping: If you are required to return the item, we will provide instructions on how to send it back to us. Please ensure that the item is securely packaged.
4. Processing: Once we receive the returned item, we will inspect it and process your refund or exchange accordingly.

5. Shipping Costs

• Defective or Damaged Items/Incorrect Items: We will cover the shipping costs for returning the item, sending a replacement, or processing a refund.
• Other Returns: As we do not accept returns for non-defective or custom items, no shipping costs will be reimbursed for such cases.

6. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:

• Email: destinationapparel@outlook.com
• Phone: 027 226 1511

Thank you for your understanding and cooperation.